ROI customer charged for delivery when order was over 15kg

What type of request is this

I have found a Bug

Detailed Description of Request

This support request is in relation to order #5553.

The customer placed an order for a 15kg bag of Clinivet and should of received free delivery but they were charged a £4 delivery fee.

I also want to note that the charge for delivery is £3.50 when the order is under 15kg. All customers are being charged £4 per delivery when under 15kg

URL

What is the desired outcome

Delivery charges fixed so when a customer orders over 15kg worth of product they receive free delivery


Urgency Level: Urgent

Current Status of request: Closed

Request Sent: January 28, 2019 4:51 pm by Ciaran Esler

Updated: February 12, 2019 12:48 pm


Developers Notes

Incorrect weight set in shipping options. fixed now.

Device Report