Terms & Conditions

Goods delivered must be examined at the time of delivery and we should immediately be notified of any damaged or defective items. If an incorrect item has been delivered, we will immediately rectify your order and commence collection of the wrong item.

If short delivery takes place, the customer shall not reject the goods, but shall accept the goods delivered as a part performance of the order, we will then correct this difference. We shall not be under any liability for any failure to perform any of our obligations due to events or circumstances outside our reasonable control. Prices are subject to change without notice.

If you have any suggestions or comments, please contact CLINIVET. Our offices are open Monday – Friday 9.00am – 5.00pm.

If you call outside these hours, please leave a message on our answering machine clearly stating your name, telephone number and any other relevant information. We will try and get back to you within 48 hours. We aim to dispatch all stock items within 24 hours of receiving your order during working hours. If there is any deviation from this, we will inform you by email.

 

DELIVERY CHARGES

We offer FREE DELIVERY to the UK & ROI when the total order cost is over £35. Orders under £35 will incur a delivery charge of £3.99.

Orders over £40 will be shipped by DHL, this service usually takes 48 hours but can take up to 4 working days.

Orders under £40 will be shipped by Hermes, this service usually takes 3 -5 working days.

All orders to the Republic of Ireland will be shipped by Beatties.

Full tracking will be provided when the order is proceeded. All transactions are carried out in GBP. All credit/debit card orders are authorised on a fully secure encrypted server. Please be assured we never pass your details onto a third party.

 

CLINIVET BREEDERS CLUB

To become a member of our Breeders Club, register your details on the Breeders Club form. Once we have received your application a member of our team will be in contact with you via telephone.

By becoming a member of the CLINIVET Breeders Club, you will avail of several benefits:

  • Preferential prices when you shop online.
  • Puppy or Kitten Starter Packs for new owners, which includes one free bag of CLINIVET Kitten or Puppy, a CLINIVET brochure with information on all our range, a money off voucher and a measuring cup for accurate feeding*.
  • Free home delivery on orders of multiples of 15kg.

*CLINIVET Puppy and Kitten Starter Packs must be paid for when purchased, however you will then be fully reimbursed once we have received information on each puppy or kitten’s new home within two months receipt of the puppy pack. Join the club!