Goods delivered must be examined at the time of delivery and we should immediately be notified of any damaged or defective items. If an incorrect item has been delivered, we will immediately rectify your order and commence collection of the wrong item.

If short delivery takes place, the customer shall not reject the goods, but shall accept the goods delivered as a part performance of the order, we will then correct this difference. We shall not be under any liability for any failure to perform any of our obligations due to events or circumstances outside our reasonable control. Prices are subject to change without notice.

If you have any suggestions or comments, please contact CLINIVET. Our offices are open Monday – Friday 9.00am – 5.00pm.

If you call outside these hours, please leave a message on our answering machine clearly stating your name, telephone number and any other relevant information. We will try and get back to you within 48 hours. We aim to dispatch all stock items within 24 hours of receiving your order during working hours. If there is any deviation from this, we will inform you by email.